SHIPPING INFORMATION
PROCESSING TIME
Orders typically ship within 1-3 business days (excluding weekends and holidays). During peak seasons (November-January), please allow 3-5 business days for processing.
DOMESTIC SHIPPING (U.S.)
- Standard: 3-7 business days ($6.50)
- Express: 2-3 business days ($14.00)
- Free shipping on orders over $100
INTERNATIONAL SHIPPING
- Canada: 5-10 business days ($15.00)
- Europe: 7-14 business days ($20.00)
- Australia/NZ: 10-18 business days ($25.00)
- Customs fees may apply
ORDER TRACKING
You’ll receive:
- Instant order confirmation email
- Shipping notification with tracking number
- Delivery updates from carrier
SHIPPING RESTRICTIONS
We cannot ship to:
- PO Boxes
- APO/FPO addresses
- Certain international destinations
MULTIPLE ITEM ORDERS
May ship separately if:
- Items are from different collections
- Have different production timelines
You’ll receive separate tracking numbers.
DELIVERY ISSUES
For problems with delivery:
- Check tracking information first
- Contact carrier directly
- If unresolved, notify us within 7 days
IMPORTANT NOTES:
- Business days = Monday-Friday
- Signature required for orders over $200
- Address changes must be requested before shipment
- Allow 24 hours for tracking to activate